Return and Refund Policy

Return & Refund Policy – omvalix LLC

Last Updated: January 7, 2026

At omvalix LLC, we want you to be completely satisfied with your purchase. If you are not happy with your desk lamp, we offer a straightforward return process.

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1. Return Window

• You have 30 days from the delivery date to initiate a return.

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2. Eligibility for Returns

• Items must be unused, in their original packaging, and include all tags and accessories.
• We cannot accept items that have been used, damaged, or altered.

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3. How to Initiate a Return

1. Contact support@omvalix.com or call +1 904-641-6929 during customer service hours (Mon–Fri, 9AM–5PM EST).
2. Provide your order number and reason for the return.
3. Once approved, you will receive a prepaid return shipping label and instructions.
4. Return Address:
   omvalix LLC
   466 Southland Dr
   Lexington, KY 40503
   United States

Items returned without prior authorization will not be accepted.

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4. Return Shipping Costs

• omvalix LLC covers all eligible return shipping costs with a prepaid label.

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5. Restocking Fee

• No restocking fees are charged.

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6. Refunds

• Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned item.
• Bank processing times may vary.

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7. Damaged or Incorrect Items

• Inspect your order upon receipt.
• Report damaged, defective, or incorrect items immediately to support@omvalix.com.
• We will provide a replacement or full refund and cover any associated shipping costs.

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8. Exchanges

• Return the item for a refund, then make a separate purchase for the replacement item.

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9. Non-Returnable Items

• All Desk Lamps are returnable if they meet eligibility criteria.

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10. Order Cancellations

• Contact support@omvalix.com immediately to cancel an order.
• Orders can be canceled without penalty if not yet shipped (usually within 1–2 business days).
• Once shipped, the standard return policy applies.

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11. Gift Cards

• Gift cards cannot be purchased using Klarna.
• Gift cards follow the same return eligibility rules if allowed.

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12. Contact Us

Customer Service Hours: Mon–Fri, 9AM–5PM EST

Email: support@omvalix.com

Phone: +1 904-641-6929

Address: 466 Southland Dr, Lexington, KY 40503, USA